Your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in line with data protection regulations when using our website crowngold.com.
Please note that the website is available for adults only. We do not provide services to individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.
1. Information We Collect
We obtain your personal data from a variety of sources: when you register an account, play games, or contact customer support. We may also automatically collect data through cookies, tracking technologies, and website analytics. Additionally, we may receive information from third parties such as financial institutions, regulatory agencies, and fraud prevention services.
Categories of personal data we process:
- Account Details: Your name, date of birth, identification documents, contact info, and address.
- Financial Data: Bank account and payment card details, transaction history, deposits, withdrawals, and winnings.
- Gameplay Data: Your gaming preferences, betting history, and activity on the platform.
- Technical Information: Your IP address, device details, and location data.
- Verification Data: Documents required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
- Other Data: Any other information necessary for providing our gaming services.
2. Purposes for Data Processing
We use your personal data for various purposes, which include:
- To set up and maintain your account and ensure smooth access to our platform.
- To process payments securely, ensuring your financial data is protected during deposits and withdrawals.
- To provide a fair and enjoyable gaming experience while complying with industry regulations.
- To comply with gambling laws, including anti-money laundering (AML) and responsible gaming rules.
- If you opt in, we may use your data to send promotions, updates, and offers that might interest you.
- To detect and prevent fraudulent activity and safeguard your account.
- To improve your experience by analyzing interactions and feedback to optimize our platform.
3. Legal Grounds for Processing
We process your data for the following reasons:
- To deliver the services you request, we rely on the performance of contract.
- To comply with applicable laws and regulatory requirements, we rely on legal obligation.
- For security, service improvement, and business operations, we process your data based on our legitimate interests.
- Where applicable, for activities like marketing, which require your consent.
4. Your Data Subject Rights
According to data protection laws, you have several rights in relation to your personal data, including:
- Right to Access. You can access the data we hold on in your Player Account.
- Right to Data Correction. You can request corrections if any information is incorrect.
- Right to Deletion. You may ask us to delete your personal data, though some data may need to be kept for legal or regulatory reasons.
- Withdraw Consent. If you’ve agreed to receive marketing communications, you can withdraw your consent at any time, and we will stop sending you promotional materials.
If you have questions or need help, reach out to our support team at [email protected].
5. Data Retention
We keep personal data only as long as needed for legal, regulatory, and operational reasons. For example, financial data is retained for at least five years as required by AML regulations.
6. Data Security and Data Disclosure
We may share your data with the following parties:
- Service Providers: Third parties who assist with IT, marketing, legal services, and operational support.
- Regulatory Bodies: Government agencies and law enforcement when required by law.
- Corporate Transactions: In the event of a merger, acquisition, or reorganization.
If your data is transferred outside of the region, we ensure proper safeguards, such as contractual agreements, to protect your privacy.
Please be assured that we are following all safety precautions in doing so. We have put in place measures to protect your personal data, including encryption and limited access to authorized personnel. In case of a data breach, we will notify you and relevant authorities as required by law.
7. Cookies and Tracking
We use cookies to enhance your experience on our website. Cookies help us improve the site's functionality and analyze how it’s used. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If there are significant changes, we will notify you accordingly.
9. How to Reach Us
If you have any questions about our privacy practices, please contact us at [email protected].
